Change Whisperer – Gail Severini, Symphini Change Management Inc.


I don’t know what I don’t know – do you?
June 8, 2009, 1:50 pm
Filed under: - Personal Reflections

It’s a cute but profound challenge – how does one understand, conceive,  or even glimpse that which one has no awareness of?

In the Western world, particularly in the dog-eat-dog Western business world it is risky, perhaps career-altering, to say “I don’t know”.  More usually there are euphemisms: “Can you elaborate on that?”, “Tell me more”, just plain old fashioned denial: if it doesn’t exist it can’t affect me or even more extreme – a vacuum.

What is “it”?  Could be many things:

  • a nascent but emerging trend – not long ago many of us had no idea what is “Twitter”
  • an advancement or refinement in a discipline – business analysis, as an example, is an area of management practice that is making many strides in developing tools, techniques and standards of practice
  • a radical development that begins to penetrate our narrow lives, like … terrorism, energy conservation, hybrid cars

The compelling thing about “what I don’t know” is that it will affect me – changes me – love it, hate it or ambivalent about it – it broadens my view of the world.

So I say, “bring it”.


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