Evaluating Change Management expertise
How do you value and leverage deep Subject Matter Expertise ? e.g. retailers building or re-designing an online commerce site rely on web designers’ advice because only they know what works (e.g. what software to use, what ASP services, what usability, how to back it up, privacy standards across different countries, etc). What about challenges that are more complex, more ambiguous? Like Change Management. How do you evaluate and leverage this?
Let’s start by agreeing that there is a difference in Change Management done well and done poorly (usually by rote). How would a Leader assess this specialization? (BTW an uncensored relationship between the Sponsor and the Change Management Subject Matter Expert (CM SME) is critical – any CM SME who doesn’t require it will not push hard enough to optimize results.) continue reading here