Change Whisperer – Gail Severini, Symphini Change Management Inc.


Dispatch from the Conference Board of Canada’s annual Change Management conference (2012)

What is the “state of the nation” as far as “change management” goes in Canada? Titled “Agility, Performance and Engagement,” this conference had an unusual mix of theory, leadership thinking, and pragmatic case studies. I think that combination is an interesting comment on where we are in understanding, leveraging, and advancing this powerful competitive advantage.

There were ten presentations from representatives of TD Bank, Globalive/Wind Mobile, Lean Agility Inc, Shackle Associates, VirtualeTeams, Loblaw Companies Inc, Niagara Institute, SASKPower, and Centennial College, as well as several bright, experienced independents and authors.

Photo provided by Shirley Williams, WilliamPearl & Associates

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10 tips for becoming a trusted advisor in change management

To be an effective change agent one needs influence in the organization. Influence is built on many dimensions of trust―trust that the change agent is legitimately qualified and experienced to execute the scope of work, trust that the change agent has the best interests of the organization at heart, and trust in the relationship with the sponsor.

This trust is earned, one relationship at a time, and that usually takes a lot of time. In transformational change, where time is of the essence, it is essential to expedite the development of trust.

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